What is Sitecore 360? How can it benefit your business?

As it is becoming evident more and more, Sitecore has become one of the leading digital experience providers in the world. It offers a powerful CMS built on .NET that is quickly becoming the new favorite of leading global companies including major Fortune 500 companies.

Sitecore also comes up with new versions, updates and is constantly evolving to bring innovation and digital transformation to its users across the globe. The objective being that using the tools, the services, the products and the solutions provided by Sitecore, they want to give the companies the ability to build revolutionizing, impactful projects and develop strong businesses.

Let us first understand thoroughly what the Sitecore CMS is and how it is advantageous for your business.

What is Sitecore CMS?

With the help of the Sitecore CMS, you can conduct testing of your content, add automation to it, make your strategies more personalized, and grow your business. Ever since its launching in 2011, Sitecore has used .NET for building its solutions and due to it, they have the advantage of flexibility, scalability and the security of the .NET frameworks.

What makes this beneficial to your business? Because it is not just limited to a CMS. It provides experiences with a very powerful suite of personalized designs, features, functions and more.

• It allows you data collection and gives you a 360-degree customer behavior view in real-time.
• You can implement hyper-personalization to make your marketing strategies more effective.
• You can track and analyze the customer data as well as build optimized marketing campaigns.
• You can get access to all customer touchpoints and send out personalized content on various channels.
• You can even build world-class solutions for your e-commerce business and develop dynamic platforms.
• You can build, deploy and manage multiple websites all in one platform, the Sitecore CMS.
• You get the features to support different rules and regulations and customizations required for taking your business global.

What is Sitecore 360?

Sitecore 360 is a customer success plan that was designed to meet all the unique needs of your business. The gist of it being, Sitecore 360 includes all the Sitecore products, services and solutions which caters to your business and its very specific needs and requirements.

What do you get in Sitecore 360?

Product Support

• Online support portal
• Community forum
• Documentation library
• Enhanced response times
• 24x7x365 availability of support
• Customer success manager

Expert

• Business optimization guidance
• Solution consulting
• Expert Q&A
• Out-of-scope support ticket investigation

Assurance

• Expert coaching sessions
• Expert chats
• Launch readiness
• 50+ different validation activities

Learning

• Essentials e-learning
• Development and management e-learning
• Instructor-led training voucher session of choice
• Certification voucher

What are the benefits of Sitecore 360?

Through the Sitecore 360, your business will be provided with the solutions that fit right with all of your needs. Based on your requirements is how the service and the solution provided to you will be recommended and given.

The three major benefits that your business can take advantage of using the Sitecore 360 are:

Faster time to value

• You get structured onboarding.
• You get adoption strategies specifically recommended to you.
• You also get certifications, learning and training.
• You can also avail support faster and proactively.

Access to Sitecore experts

• You get access to Sitecore experts 24x7 and 365 days.
• You get quick responses.
• You also get access to expert coaching.

Drive results for your business

• You get guidance for your day-to-day operations.
• You can derive more value from your partners.
• You can manage long-term optimization.
• You also get robust assurance activities.

What are the customer success components included in Sitecore 360?

Sitecore 360 was specifically designed to meet the unique needs of the businesses that are seeking Sitecore products and services. It includes many components such as:

Full customer support throughout the entire journey with Sitecore

• A support portal for all your needs.
• A community forum for you to network.
• A documentation library.
• Enhanced response times for solving errors quickly.
• A customer success manager for assisting you with any queries.
• 24x7 support available throughout the year.

Valuable insights on your day-to-day business ops

• You get guidance for how to optimize your business.
• Consultation and recommendation for solutions.
• Q&A with experts.
• Support for out of the scope tickets and ticket investigation.

Coaching tools, learning tools and activities that enhance your business

• Expert sessions for coaching.
• Readiness to launch the product quickly in the market.
• Option to choose from 50+ validation activities.

Grow the expertise using development, training and certifications

• Development as well as management e-learning.
• Instructor-led training vouchers.
• Vouchers for certifications.
• E-learning of essentials.

Sitecore 360 in all is a three-way connector or a partnership between the Customers, the Partners, and Sitecore. How does it work?

Customers – It identifies the business requirements, analyzes their source systems and focuses on the end users.

Partners – It brings domain expertise, excellence in integration and implementation, enhancements in strategy and production and also brings optimization.

Sitecore 360 can optimize and maximize your investments by:

• Providing guidance on your daily business activities.
• Giving you access to Sitecore experts.
• Giving you unique assurance activities.
• Recommending brilliant strategies through expert coaching.

Conclusion

Sitecore has come as long way as a digital experience provider. It comes up with new versions, updates and is constantly evolving to provide an extraordinary experience to the users. This is why there is Sitecore 360.

It allows your business to get a suite of services that are suited to your unique requirements and needs.

Maulik Dudharejia - Co-Founder & CMO - ADDACT

Sitecore MVP 2021-23 || Digital Transformation Strategist || Marketer

Maulik Dudharejia is a visionary author, co-founder, Chief Marketing Officer, and a digital transformation expert with over 12+ years' of experience. He leverages industry certifications to translate complex tech concepts into engaging writing. His areas of expertise include Sitecore, IoT, and IT Service Management. Maulik offers valuable insights and strategies to help readers navigate the evolving tech landscape.