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Sitecore Support & Maintenance Services

Sitecore Support &
Maintenance Services

Support and maintenance are an integral part
of Sitecore Journeys after deployment.

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Our Partners

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Sitecore Support and Maintenance Services
Depending on your business requirements, we offer different types of support services.
Application Support

In our Sitecore Application Support services, we offer custom Sitecore development, custom module development, UI/UX HTML design upgrades, application performance improvements, QA, troubleshooting, bug fixing, AI integration, and A/B testing.

Technical Support

Our Sitecore 24/7 technical support provides global availability, accelerated time-to-market, reduced downtime, website performance monitoring, site backup and disaster recovery planning, Azure settings management, and log analysis.

Platform Support

Our Sitecore Platform support encompasses auditing and proactive security protocols, SSL maintenance and disaster recovery assistance, proactive security patches and updates, regular security audits, site backup and disaster recovery planning, and SSL monitoring and renewal.

Infrastructure Support

Our Sitecore Infrastructure support includes deployment process support, CI/CD pipeline maintenance, bug fixing assistance, repository branching support, infrastructure configuration, and automated testing.

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Achieve Your Digital Goal With ADDACT

Accelerate your digital growth with ADDACT's expert Support and Maintenance Services. Our collaborative approach combines cutting-edge strategies with deep Sitecore knowledge to empower your brand. We provide meticulous support and optimize your platform for exceptional performance and measurable results. As an accredited Sitecore Partner with extensive experience, we understand the critical role of robust support in maintaining a successful Sitecore website. Let's partner to transform your digital vision into reality.

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Project Finalization & Next Steps
Upon client approval, finalize the project plan and secure necessary resources for implementation.
Discovery
Conduct introductory meetings with the client to understand their business goals, customer experience (CX) strategy, and pain points.
Recommendation Presentation
& Discussion
Our Sitecore consultants will present the findings, provide clear explanations for their recommendations, and answer any questions the client may have.

Our workflow

Requirements Analysis
& Planning
Develop a customized project plan that outlines timelines, milestones, resource allocation, and key deliverables.
Generate a Detailed Report
Outline identified pain points related to the current CRM system and recommend well-defined solutions for Sitecore CRM implementation.
Research and Audit
Conduct a comprehensive audit of the client’s existing CRM system, data structure, and user workflows.
Get started today with our Sitecore Support and Maintenance Service!
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Why ADDACT?

+
Successful Sitecore
Projects
%
Client Retention
4.9
Reviews on Clutch
+
Creative Minds
+
Happy Clients
+
Years Of Experience
Testimonials & Insights
Results that speak for themselves. See Our Client Success Stories.

Blog

Beyond PDFs: Smarter Lead Generation Strategies for 2025

June 13, 2025

By Maulik Dudharejia

READ MORE

VIEW ALL

Case Study

Modernizing a Legacy Site
with Sitecore XM Cloud

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Testimonial

“Their flexibility and technical Expertise on Sitecore
were impressive.”

Raj Srinivasan

Managing Director,
Digital Agency

5 start rating

Let us help you improve the performance of your Sitecore website with Sitecore Support and Maintenance Service.

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Frequently Asked Questions

  • We provide a comprehensive range of Sitecore support services encompassing troubleshooting, bug resolution, performance enhancement, security upgrades, and system upkeep. Our support offerings encompass both responsive and proactive measures to guarantee seamless functioning of your Sitecore platform.

  • We prioritize the enhancement of your website's performance by conducting regular updates, code evaluations, performance assessments, and database optimization as part of our Sitecore maintenance services. Additionally, we vigilantly monitor your website's well-being and proactively tackle any concerns to minimize potential downtime.

  • We provide a range of support levels tailored to cater to your specific requirements. Our response times span from immediate for critical matters to within a designated timeframe for standard support inquiries. You have the freedom to select the support plan that optimally aligns with your business prerequisites.

  • We incorporate robust security measures into our Sitecore support and maintenance services. Our team conducts regular security audits, manages patches effectively, and performs vulnerability assessments to shield your website from potential threats. Additionally, we provide expert guidance on implementing best practices to bolster your overall security posture.
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