Sitecore CMS Support & Maintenance Service

Our Sitecore Maintenance and Support Services

24-7-support-icon

Sitecore 24 X 7 Technical Support

support-Maintain

Maintain SLAs and Uptime monitoring.

performance-1

Site Performance Monitoring.

backup-restore

Site backup and restore plan including disaster recovery.

maintain

Maintain application level SSL settings.

On-Premises

On-Premises: Maintain IIS.

azure-portal

Azure: Maintain settings in Azure portal.

change-management

Incident, Problem, and Change management.

error-database

Creating and maintaining a Known Errors Database (KEDB).

application-health

Application health check after any infrastructure or application level patching,which includes.

perform-own-root

Perform and own Root Cause Analysis (RCA) for incidents of high priority and severity. Additionally, perform the same on request basis for incidents.

reporting

Reporting.

escalation-matrix

Well defined escalation matrix.

log-analysis

Log analysis.

devlopment-support

Sitecore Development Support

custom-development

Sitecore Custom Development & Enhancements.

custom-module-development

Sitecore Custom Module development.

custom-theme

Sitecore Custom Theme creation or Upgrade current UI/UX HTML design.

bug-fixing

Bug Fixing.

content-authoring

Content Authoring Training.

apply-sitecore

Apply Sitecore code best practices.

Improve-application

Improve application performance.

help-to-improve

Help to improve search (Solr, Coveo, Azure Cloud search).

content-support

Sitecore Content Maintain/Support

a-b-testing

Help Marketers for day to day activities, Like create campaigning, understand social omnichannel, configure personalization, A/B testing, AI integration.

update-content

Update content with the maintained version.

manage-workflow

Manage workflow for content.

on-page-seo

On Page SEO Implementation.

maintain-a-media

Maintain a Media Library with proper details.

strong-knowledge

Strong knowledge of SXA to create new pages.

devops-support

Sitecore DevOps Support

deployment-process

Deployment process support.

octopus-support

Octopus, Bamboo, TeamCity, TFS Support.

ci-cd-pipeline

CI/CD pipeline bug fixing.

repository-branching

Repository branching.

developer-training

Developer training.

Our Sitecore CMS Support Plans

Technical support only

(24X7 Support)

Response Time

Critical: 30 min

Medium: 2 Hours

Low: 4 Hours

Resolution Time*

Critical: 12 Hours

Medium: Next business day

Low: 48 hours

Capabilities

Up to 120 Hours/month

99.5% to 99.9% depending on deployment topology

Working Hours

24x7 for Critical issues, 8x5 for standard issues

Content Authoring, Developer and DevOps

(80 Hours per month)

Response Time

Critical (P1): 4 Hour

Medium (P2): 8 Hour

Low (P3): 16 Hours

Resolution Time*

Critical: Same business day

Medium: 1-2 business days

Low: 2 business days

Capabilities

Up to 80 Hours/month

99.5% to 99.9% depending on deployment topology

Working Hours

16x5 for critical issues, 8X5 for standard issues

Content Authoring, Developer and DevOps

(120 hours per month)

Response Time

Critical (P1): 4 Hour

Resolution Time*

Critical: 12 Hours

Critical (P1): Same business day

Capabilities

Up to 40 Hours/month

99.5% to 99.9% depending on deployment topology

Working Hours

16x5 for critical issues, 8X5 for standard issues

Content Authoring, Developer and DevOps

(160 hours per month)

Response Time

Critical (P1): 4 Hour

Resolution Time*

Critical (P1): Same business day

Capabilities

Up to 40 Hours/month

99.5% to 99.9% depending on deployment topology

Working Hours

16x5 for critical issues, 8X5 for standard issues

Our Team

We mix our devoted Sitecore Development expert aptitude with creative and ideal innovations and offer arrangements. Sitecore all things considered, and vertical business with 100% client satisfaction have been conveyed by our group.

Technical support

kausal-raval

Kaushal Raval

nirav-thakkar

Nirav Thakkar

jatin-arora

Jatin Arora

mayank-agarwal

Mayank Agarwal

Development

mitesh-patel

Mitesh Patel

amit-vadodariya

Amit Vadadoriya

keyur-nayi

Keyur Nayi

Content Authoring / CMS Administrator

ajay-kalal

Ajay Kalal

parth-hingu

Parth Hingu

praveen-sharma

Praveen Sharma

DevOps

kuntesh-bhatt

Kuntesh Bhatt

prerana-oza

Prerana Oza

Industries We Serve

Addact has Sitecore experties within many different industries. We have highly specialized teams who bring the knowledge and expertise for business needs to help & advise using proven business practices and best practices. With innovative ideas, solutions are offered in a diverse scope of industries for Giant, medium-sized businesses or even small businesses.

automobile-icon

Automobile

finance-icon

Finance

energy-icon

Energy

realty-icon

Realty

retail-icon

Retail

manufacturing-icon

Manufacturing

healthcare-icon

Healthcare

ngo-icon

NGO

education-icon

Education

government-icon

Govt. Bodies

transportation-icon

Transportation

agriculture-icon

Agriculture

Case study

24-7-support

24X7

site-down

Site down.

Analyze the logs, Request time, Session database etc..

eye-on-request

Eye on request.

Development

architecture

We help organization to make correct and best practice architecture.

development-support
cms-expert

Content Administrator/CMS Expert

marketer

Marketer need to create campaign.

capabilities

Demonstrate the capabilities of product.

update

Update content ithout wasting time.

personalization

Help to create personalization.

result

Training to marketing team for better result.

performance

Report for analytics and performance.

DevOps

branching

Branching.

rollback

Rollback.

result

Sync with team for better result

backup

Backup

deployment

Deployment 0 downtime architecture

security

Maintain SSL and security protocols etc.

deveops-support

Addact at a glance

500

Sitecore Projects delivered

Deep Sitecore Expertise

45

Fortune 500 Clients

Trusted By Top Brands

10

Awards Worldwide

Recognized By The Experts

20

Partnerships to help you scale

Sitecore Ecosystem

250

Sitecore SMEs

Extensive Experience

What Our Clients Have To Say

Sitecore Support at your next click

form-men