Maintain SLAs and Uptime monitoring.
Site Performance Monitoring.
Site backup and restore plan including disaster recovery.
Maintain application level SSL settings.
On-Premises: Maintain IIS.
Azure: Maintain settings in Azure portal.
Incident, Problem, and Change management.
Creating and maintaining a Known Errors Database (KEDB).
Application health check after any infrastructure or application level patching,which includes.
Perform and own Root Cause Analysis (RCA) for incidents of high priority and severity. Additionally, perform the same on request basis for incidents.
Reporting.
Well defined escalation matrix.
Log analysis.
Sitecore Custom Development & Enhancements.
Sitecore Custom Module development.
Sitecore Custom Theme creation or Upgrade current UI/UX HTML design.
Bug Fixing.
Content Authoring Training.
Apply Sitecore code best practices.
Improve application performance.
Help to improve search (Solr, Coveo, Azure Cloud search).
Help Marketers for day to day activities, Like create campaigning, understand social omnichannel, configure personalization, A/B testing, AI integration.
Update content with the maintained version.
Manage workflow for content.
On Page SEO Implementation.
Maintain a Media Library with proper details.
Strong knowledge of SXA to create new pages.
Deployment process support.
Octopus, Bamboo, TeamCity, TFS Support.
CI/CD pipeline bug fixing.
Repository branching.
Developer training.
(24X7 Support)
Response Time
Critical: 30 min
Medium: 2 Hours
Low: 4 Hours
Resolution Time*
Critical: 12 Hours
Medium: Next business day
Low: 48 hours
Capabilities
Up to 120 Hours/month
99.5% to 99.9% depending on deployment topology
Working Hours
24x7 for Critical issues, 8x5 for standard issues
(80 Hours per month)
Response Time
Critical (P1): 4 Hour
Medium (P2): 8 Hour
Low (P3): 16 Hours
Resolution Time*
Critical: Same business day
Medium: 1-2 business days
Low: 2 business days
Capabilities
Up to 80 Hours/month
99.5% to 99.9% depending on deployment topology
Working Hours
16x5 for critical issues, 8X5 for standard issues
(120 hours per month)
Response Time
Critical (P1): 4 Hour
Resolution Time*
Critical: 12 Hours
Critical (P1): Same business day
Capabilities
Up to 40 Hours/month
99.5% to 99.9% depending on deployment topology
Working Hours
16x5 for critical issues, 8X5 for standard issues
(160 hours per month)
Response Time
Critical (P1): 4 Hour
Resolution Time*
Critical (P1): Same business day
Capabilities
Up to 40 Hours/month
99.5% to 99.9% depending on deployment topology
Working Hours
16x5 for critical issues, 8X5 for standard issues
Get in touch with our experts now..
We mix our devoted Sitecore Development expert aptitude with creative and ideal innovations and offer arrangements. Sitecore all things considered, and vertical business with 100% client satisfaction have been conveyed by our group.
Kaushal Raval
Nirav Thakkar
Jatin Arora
Mayank Agarwal
Mitesh Patel
Amit Vadadoriya
Keyur Nayi
Ajay Kalal
Parth Hingu
Praveen Sharma
Kuntesh Bhatt
Prerana Oza
Addact has Sitecore experties within many different industries. We have highly specialized teams who bring the knowledge and expertise for business needs to help & advise using proven business practices and best practices. With innovative ideas, solutions are offered in a diverse scope of industries for Giant, medium-sized businesses or even small businesses.
Site down.
Analyze the logs, Request time, Session database etc..
Eye on request.
We help organization to make correct and best practice architecture.
Marketer need to create campaign.
Demonstrate the capabilities of product.
Update content ithout wasting time.
Help to create personalization.
Training to marketing team for better result.
Report for analytics and performance.
Branching.
Rollback.
Sync with team for better result
Backup
Deployment 0 downtime architecture
Maintain SSL and security protocols etc.
500
Sitecore Projects delivered
Deep Sitecore Expertise
45
Fortune 500 Clients
Trusted By Top Brands
10
Awards Worldwide
Recognized By The Experts
20
Partnerships to help you scale
Sitecore Ecosystem
250
Sitecore SMEs
Extensive Experience
+91 9427237737
+91 7948009880
info@addact.net
