We will assist you through our Sitecore CMS Support and Sitecore Maintenance Services for a smooth workflow of your business.
We offer four different types of support services based on your business requirements and needs.
We will provide you with consultation as well as custom Sitecore development. Along with that, we also support the marketing teams.
You will get 24x7 global availability of our Sitecore Support and the Sitecore Maintenance team. This will increase your time-to-market and also reduce your downtime.
Your developers will get assistance with the auditing and proactive Sitecore security protocols as well as for maintaining the SSLs and disaster recovery.
This is for when you are building your infrastructure through Sitecore. You will get the support team assisting you on deployment as well as for monitoring errors.
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Once you avail yourself of the Sitecore CMS Support, all the resources and skill-sets required by the issue will be allocated to you, including Front-end, Sitecore back-end, DevOps and QA.
The client will initiate the process by assigning tickets regarding the issues and their requirements. These tickets will be allocated based on prior discussions with the Support teams.
The support team will now review the tickets that have been allocated. Based on that, they will set priorities, targets and goals to be achieved.
Once the priorities and targets are set, the support team will confer with the client to review if their understanding of the requirements and their objectives are correct or not.
After the go-ahead from the client, the team starts working on resolving the issues. QA testing is also done to make sure that quality is maintained and the client needs are met.
The clients are sent the resolved tickets for review and approval. They will go through the solutions after which, if found satisfactory, they will approve and close the ticket.
Once all the changes and work is reviewed and also approved by the client and the ticket is closed, we go live.
Our versatile portfolio of clients is always expanding in various industries. This gives us - knowledge, experience and expertise in what we do.Explore Now
|Parameters||Standard Support||24x7 Premium Support|
|Includes||Infrastructure, Platform, and Application Support.||Infrastructure, Platform, Application and 24x7 Technical Support.|
|Definition||Designed to help clients stay on track with projects and assist them on their infrastructure, Sitecore apps, bug fixing, troubleshooting, ongoing development, etc.||Designed for customers that need an enhanced response time for regular support issues and also round-the-clock support for critical situations.|
|Response Time||The maximum response time to be expected varies from 1-3 business days and also depends upon the severity of the issue.||The maximum response time to be expected varies from 30 minutes to 3 business days and also depends upon the severity of the issue.|
|Resolution time||The resolution of the issues at hand usually depends on the assigned task and the objectives of the sprint.||The resolution of the issues at hand usually depends on the priority of the assigned task defined by the support team.|
|Service Hours||For the services, we follow the standard 8x5 (8 hours, 5 days a week) policy for all the issues.||For the services, we follow 24x7 availability for critical issues and the standard 8x5 policy for all the issues.|
|Skills and Recourses||You will get access to a diverse pool of talent including Sitecore Front-end, Sitecore Back-end, QA and DevOps.||You will get access to a diverse pool of talent including Sitecore Front-end, Sitecore Back-end, QA and DevOps along with an emergency response team and a Dedicated Project Manager.|
|Pricing||Get A Quote||Get A Quote|