Sitecore Maintenance & CMS Support Service Provider

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SITECORE MAINTENANCE
AND SUPPORT

Get the best Sitecore CMS Support and Sitecore Maintenance that is
completely adaptive to your business needs.

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WHAT YOU CAN EXPECT?

We will assist you through our Sitecore CMS Support and Sitecore Maintenance Services for a smooth workflow of your business.

SITECORE MAINTENANCE AND SUPPORT SERVICES

We offer four different types of support services based on your business requirements and needs.

Sitecore Application Support

We will provide you with consultation as well as custom Sitecore development. Along with that, we also support the marketing teams.

Custom Sitecore developments and enhancements
Sitecore custom module development
Custom theme creation
Upgrading current UI/UX HTML design
Improving application performance
QA, troubleshooting, bug fixing
Create and run marketing campaigns
Configure personalization for enhanced customer experiences
Integrate AI and conduct A/B testing
Maintain assets library and manage content workflow

Sitecore 24x7 Technical Support

You will get 24x7 global availability of our Sitecore Support and the Sitecore Maintenance team. This will increase your time-to-market and also reduce your downtime.

Maintaining SLAs and monitoring your site uptime
Monitoring website performance
Planning site backup as well as disaster recovery
All settings will be maintained in Azure
Building and maintaining a Known Errors Database
App health check of all infrastructure and application-level patching
Performing root-cause analysis of high priority incidents
Conducting log analysis

Sitecore Platform Support

Your developers will get assistance with the auditing and proactive Sitecore security protocols as well as for maintaining the SSLs and disaster recovery.

Proactive Sitecore security, patch and also updates
Periodic Sitecore health checks and Sitecore site assessments
Regular security audits
Back up and disaster recovery for the site
SSL monitoring as well as renewal
Planning for upgrades

Sitecore Infrastructure Support

This is for when you are building your infrastructure through Sitecore. You will get the support team assisting you on deployment as well as for monitoring errors.

Deployment process support
Maintaining CI/CD pipeline
Bug fixing
Repository branching

RESOURCES

Once you avail yourself of the Sitecore CMS Support, all the resources and skill-sets required by the issue will be allocated to you, including Front-end, Sitecore back-end, DevOps and QA.

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Get access to the best players in the industry for your Sitecore CMS Support. Fill this form and we’ll reach out to you.

A guide to 24X7 Sitecore Support

SUPPORT PROCESS

OUR WORKFLOW

1
Ticket Initiation by Client

The client will initiate the process by assigning tickets regarding the issues and their requirements. These tickets will be allocated based on prior discussions with the Support teams.
2
Addact Defines Priorities

The support team will now review the tickets that have been allocated. Based on that, they will set priorities, targets and goals to be achieved.
3
Client Review of the Approach

Once the priorities and targets are set, the support team will confer with the client to review if their understanding of the requirements and their objectives are correct or not.
4
Resolving Tickets

After the go-ahead from the client, the team starts working on resolving the issues. QA testing is also done to make sure that quality is maintained and the client needs are met.
5
Client Approval and Closure

The clients are sent the resolved tickets for review and approval. They will go through the solutions after which, if found satisfactory, they will approve and close the ticket.
6
Going Live

Once all the changes and work is reviewed and also approved by the client and the ticket is closed, we go live.

WHY GO FOR
ADDACT?

24x7 Availability

Time-zones and geographical locations are not a hindrance to our support services.

50+ Successful Projects

Our client reviews are testimonials to our successful deliverables and expertise.

95% Client Retention

Our retention ratio is 95% with a portfolio of clients from major industries.

Over 8 Years of Experience

We have been exclusively working on Sitecore for over 8 years.

Experts at Upgradation

We pride ourselves on our great experience as well as expertise on Sitecore version upgradation.

WHY GO FOR
ADDACT?

Cross-functional Expertise

Our team of dedicated developers are certified and skilled in different areas of technology.

Sitecore MVPs

We have 2 Sitecore MVPs who hold expertise and knowledge of Sitecore.

Service Level Agreement (SLA)

With Addact, you will be assured of quality and timely deliverables of the services.

Best Sitecore Migration

Our teams are experts at a smooth and hassle-free Sitecore migration.

Security Compliance

We are compliant with the SSL security protocols for ensuring safety.

Begin your custom Sitecore development journey now!

We have the best Sitecore certified team of experts which you can leverage for your business.

Get in touch

OUR WORK

We are working with industries like

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Finance

Energy

Realty

Retail

Manufacturing slider-text-bottom-border

NGOs

Education

Govt. Bodies slider-text-bottom-border

Transportation slider-text-bottom-border

Agriculture slider-text-bottom-border

Healthcare slider-text-bottom-border

Our versatile portfolio of clients is always expanding in various industries. This gives us - knowledge, experience and expertise in what we do.

Explore Now

Automobile

Finance

Energy

Realty

Retail

Manufacturing

NGO

Education

Govt. Bodies

Transportation

Agriculture

Healthcare

SITECORE SUPPORT PLANS

Parameters	Standard Support	24x7 Premium Support
Includes	Infrastructure, Platform, and Application Support.	Infrastructure, Platform, Application and 24x7 Technical Support.
Definition	Designed to help clients stay on track with projects and assist them on their infrastructure, Sitecore apps, bug fixing, troubleshooting, ongoing development, etc.	Designed for customers that need an enhanced response time for regular support issues and also round-the-clock support for critical situations.
Response Time	The maximum response time to be expected varies from 1-3 business days and also depends upon the severity of the issue.	The maximum response time to be expected varies from 30 minutes to 3 business days and also depends upon the severity of the issue.
Resolution time	The resolution of the issues at hand usually depends on the assigned task and the objectives of the sprint.	The resolution of the issues at hand usually depends on the priority of the assigned task defined by the support team.
Service Hours	For the services, we follow the standard 8x5 (8 hours, 5 days a week) policy for all the issues.	For the services, we follow 24x7 availability for critical issues and the standard 8x5 policy for all the issues.
Skills and Recourses	You will get access to a diverse pool of talent including Sitecore Front-end, Sitecore Back-end, QA and DevOps.	You will get access to a diverse pool of talent including Sitecore Front-end, Sitecore Back-end, QA and DevOps along with an emergency response team and a Dedicated Project Manager.
Pricing	Get A Quote	Get A Quote