Nirav Thakkar

QA and Technical Support Engineer

Biography

• Conduct effective email and telephonic communications with clients
for implementation status, issues and gaps
• Configure solution to be implemented as per the client business
process.
• Understanding client requirement Deal with International client. As per client requirement make business plan, and other diagrams.
• Technical support need to be provided over Phone, Email, Ticketing Solution, and Chat for below Sophos products.
• Troubleshoot product related issues and escalate to Customer Engineering team for resolution.
• Product configuration or guiding customer as how to configure specific feature.
• Lease between client and technical team for technical discussion.
• Troubleshoot product related issues and escalate to development team for resolution.
• Work closely with development and testing teams complex structure changes.
• Conduct effective email and telephonic communications with clients
for implementation status, issues and gaps
• Product configuration or guiding customer as how to configure specific feature.

Chronology

QA and Technical Support

Contact Info